Service & Support

U.S. and Canada

Our service technicians are available 24/7/365. When you call, please have your IMS project and gauge number available to receive faster service.

Regular Business Hours

If you need assistance Monday through Friday between 8:00 a.m. and 4:00 p.m. Eastern Time, get in touch with us at these numbers:

Phone: +1 724.772.9772
Fax: +1 724.772.9786

After Hours & Emergencies

If your IMS gauges require attention evenings or weekends,
call +1 724.713.6067.

If you reach voicemail, please leave your contact information and a detailed message. Your call will be returned promptly.

For non-emergency service & support questions, contact us.


International Service

For installations outside of North America, our Germany-based service team can provide assistance. To facilitate the processing of your request, please be prepared to give us the the project and order numbers.

Support is available free of charge during normal office hours by contacting:

Phone: +49 2056 975 200
Fax: +49 2056 975 288
Email: service-ims@ims-gmbh.de

Emergency Service

Fridays from 10:00 am to 4:00 pm EST. (4pm – 10pm German time)

Sat/Sun and German Holidays from 2:00 am to 4:00 pm EST. (8am – 10pm German time)

Hardware: +49 170 45 288 71
Software: +49 170 45 288 72

IMS Service and Support
Remote Support Available


David Lohr
Service Manager
724.772.9772 Contact Service

Related Literature

Service & Support Flyer